Privacy Policy

Beacon Minds Solutions Private Limited

Last Updated on: 09-April-2026

Company: Beacon Minds Solutions Private Limited (“Company”, “We”, “Our”)

Services Covered: 

  • Eunoia (End User App) 
  • Eunoia Pro (Professional App) 
  • All related websites and services
1. Introduction

We are committed to protecting your personal data and ensuring transparency in how we collect, use, and process information. 

This Privacy Policy is governed by and aligned with the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”). 

By accessing or using our Services, you consent to this Privacy Policy. 

2. Scope of This Policy

This Privacy Policy applies to: 

  • Individual users using AI-based wellness tools 
  • Professionals (therapists, counselors, coaches, etc.)
  • Clients of professionals (where applicable) 
3. Categories of Data We Collect
3.1 Personal Data
  • Name, email, phone number, billing details 
  • Professional credentials (for Eunoia Pro users)
  • Demographic, educational, or professional information 
3.2 Personal Data Sensitive & Behavioral Data (User-Generated)

Includes data voluntarily provided through: 

  • AI Chat interactions 
  • AI Mental Wellness Assessments 
  • Journals and reflections
  • Planner and task tracking 
  • Therapy session notes and documentation 
3.3 Professional Client Data (Eunoia Pro)

Collected and controlled by Professionals, including: 

  • Client personal and clinical information
  • Session recordings (audio/video) 
  • Transcripts, notes, reports, and documents 
3.4 Audio, Video & AI Interactions Data
  • Voice inputs and dictation 
  • Uploaded recordings 
  • AI-generated outputs (transcriptions, summaries, insights) 
3.4  Technical & Usage Data 
  • IP address, device, browser 
  • Usage patterns, session logs 
  • Cookies and analytics 
4. Lawful Basis & Explicit Consent ( DPDP Compliance)
4.1 Explicit User Consent

By using the Services, you provide free, informed, specific, and unambiguous consent to process your data. 

This includes data provided via: 

  • Typing inputs 
  • Voice dictation 
  • Uploads (documents, audio, video) 
4.2  AI-Specific Consent 

You explicitly consent that: 

  • Your inputs may be processed by AI systems
  • AI may generate outputs based on your data 
  • Such processing is necessary to deliver the Service
4.3 Professional Responsibility (Eunoia Pro)

Professionals agree and warrant that: 

  • They have obtained explicit consent from their clients 
  • Consent covers: recording, AI processing, storage, and analysis

The Company relies on such representations and is not responsible for failure by professionals to obtain valid consent.  

5. Purpose of Data Processing

We process data to:

  • Provide and operate the Services 
  • Enable AI-powered features (chat, transcription, insights) 
  • Improve product performance and personalization
  • Manage accounts, subscriptions, and payments 
  • Ensure safety, prevent misuse, and enforce policies 
  • Comply with legal and regulatory obligations 
6. Data Fiduciary & Roles (DPDP Alignment)
  • Company: Acts as a Data Fiduciary for platform operations 
  • Professionals (Eunoia Pro): Act as independent Data Fiduciaries for their client data
  • Users: Act as Data Principals 

The Company does not control how professionals use client data beyond providing infrastructure. 

7. Data Sharing & Disclosure

We do not sell personal data. 

We may share data: 

  • With trusted service providers (hosting, analytics, AI infrastructure) 
  • With legal authorities when required 
  • To protect rights, safety, or prevent fraud 

All third parties are bound by confidentiality and data protection obligations. 

8. Cross-Border Data Transfers

Data may be processed or stored outside India where required for Service delivery. 

We ensure such transfers comply with DPDP Act requirements and applicable safeguards.

9. Data Retention

We retain data only as long as necessary for:

  • Service delivery 
  • Legal and compliance requirements 
  • Dispute resolution 

Upon deletion request: 

  • Data is permanently deleted or anonymized 
  • Certain data may be retained if legally required 
10. Your Rights (DPDP Act)

As a Data Principal, you have the right to: 

  • Access your personal data 
  • Correct inaccurate or incomplete data 
  • Request deletion of your data 
  • Withdraw consent at any time 
  • Nominate another individual to exercise rights (as per DPDP Act) 

To exercise rights: info[at]eunoia-app.com 

11. Withdrawal of Consent

You may withdraw consent at any time. 

However: 

  • This may limit or stop access to certain features 
  • Continued use after withdrawal may not be possible  
12. Data Security

We implement: 

  • Encryption and secure storage 
  • Access controls and authentication safeguards
  • Monitoring and incident response measures

However, no system is completely secure.   

13. AI & Automated Processing Disclaimer
  • AI outputs are automated and may not always be accurate 
  • AI insights are assistive in nature only
  • Users and professionals must exercise independent judgment

The Company is not liable for decisions made based on AI outputs.  

14. Children’s Privacy

Services are strictly for individuals 18 years and above. 
We do not knowingly collect data from minors.

15. Account & Data Deletion

Users may delete their account: 

  • Through the app, or 
  • By contacting info[at]eunoia-app.com 

Upon deletion: 

  • Data is permanently removed 
  • Access to services is terminated
16. Cookies & Tracking Technologies

We use cookies for: 

  • Analytics 
  • Performance 
  • User experience optimization 

You may manage cookies via browser settings. 

17. Limitation of Liability (Privacy Context)
  • The Company acts as a technology platform provider 
  • Professionals are responsible for their client data compliance 
  • Users are responsible for the data they choose to share 

The Company shall not be liable for: 

  • Unauthorized user disclosures 
  • Professional misuse of client data 
  • Errors in AI processing 
18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. 
Changes will be posted with an updated effective date. 

19. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. 
All disputes are subject to the courts of Bangalore, India. 

20. Contact & Grievance Officer (DPDP Requirement)

Beacon Minds Solutions Private Limited 
Bangalore, India 

Email: info[at]eunoia-app.com