Terms of Service

Beacon Minds Solutions Private Limited

Last Updated on: 09-April-2026

Beacon Minds Solutions Private Limited (“Company”, “We”, “Our”) Eunoia Pro (“Service”, “App”) By accessing or using the website and/or the app / services offered under Eunoia, you (“User”, “You”) agree to comply with these Terms of Service. If you do not agree, do not use the Service.

1. Eligibility & Professional Qualification

1.1 You must be 18 years or older and legally capable of entering into a binding agreement.

1.2 The Service is intended for qualified professionals, including but not limited to mental health therapists, counselors, coaches, or related practitioners. 

1.3 You represent and warrant that: 

  • You hold all necessary licenses, certifications, or qualifications required under applicable local laws to provide your services. 
  • You are solely responsible for compliance with professional, ethical, and regulatory standards applicable to your practice. 

1.4 The Company reserves the right to verify professional credentials and may approve, suspend, or deny access at its discretion. 

2. Service Description

2.1 Eunoia Pro is an AI-powered Practice Management and Therapy Efficiency Platform designed to: 

  • Manage calendars and schedule online/offline sessions 
  • Conduct sessions via video/audio conferencing 
  • Upload and store session recordings, notes, and client documents 
  • Generate AI-powered transcriptions, summaries, clinical notes, insights, and recommendations 
  • Improve productivity and administrative efficiency 

2.2 The Service acts as a support tool only and does not provide medical advice, diagnosis, or treatment. 

2.3 All professional decisions, interpretations, and services delivered to clients remain the sole responsibility of the User.

3. User Accounts, Access & Subscriptions

3.1 Users may register via SSO, email, or other authentication methods, including two-factor authentication. 

3.2 You are responsible for maintaining the confidentiality of your credentials and all activities under your account. 

3.3 The Service may offer: 

  • Free plans 
  • Paid subscriptions 
  • AI usage credits/tokens 

3.4 Exceeding usage limits may require additional purchases or result in restricted access at the Company’s discretion. 

3.5 The Company may suspend or revoke access if: 

  • Professional eligibility cannot be verified 
  • There is misuse or violation of these Terms 
4. Professional Responsibility & Client Interaction

4.1 You are solely responsible for: 

  • All interactions, communications, and services provided to your clients 
  • Maintaining professional boundaries and ethical standards 

4.2 You agree that you will: 

  • Obtain explicit, informed consent from your clients before: 
  • Conducting sessions via the platform 
  • Recording audio/video sessions 
  • Uploading any client data or documents 
  • Using AI features such as transcription or analysis 

4.3 You must ensure compliance with: 

  • Applicable data protection laws (including Indian DPDP Act where applicable) 
  • Confidentiality obligations 
  • Professional codes of conduct 
5. AI Features & Limitations

5.1 The Service may generate: 

  • Session transcriptions 
  • AI notes and summaries 
  • Behavioral insights and recommendations 

5.2 You acknowledge and agree that: 

  • AI outputs are automated and may not always be accurate or complete 
  • AI-generated content is for assistance only and must be reviewed by you 

5.3 You are solely responsible for: 

  • Validating AI-generated outputs 
  • Ensuring appropriateness before using them in professional practice 
6. Data Collection, Processing & Client Consent

6.1 The Service may collect and process: 

  • User (professional) data 
  • Client-related data including personal, clinical, and session information 

6.2 This may include: 

  • Audio/video recordings 
  • Session transcripts 
  • Notes, documents, and reports 
  • Behavioral and interaction data 

6.3 Explicit Consent Obligation: 
You (User) agree and warrant that: 

  • You have obtained explicit, informed, and voluntary consent from your clients before collecting or processing their data through the Service 
  • Such consent covers: 
  • Recording sessions 
  • AI-based transcription and analysis 
  • Storage and processing of data 

6.4 By using the Service, you also provide your own explicit consent for processing your inputs (typed or voice) within the platform. 

6.5 The Company processes data strictly to: 

  • Provide and improve the Service 
  • Enable AI-powered features 
  • Maintain system performance and security 
7. Data Security & Retention

7.1 We implement reasonable safeguards to protect data. However, no system is fully secure. 

7.2 Data will be retained only as long as necessary for: 

  • Service delivery 
  • Legal compliance 

7.3 Users may request deletion of their account and associated data. Upon deletion: 

  • Data will be permanently removed (subject to legal retention requirements) 
  • Access to the Service will be terminated 
8. Prohibited Use

8.1 You agree not to use the Service for: 

  • Illegal or unethical activities 
  • Unauthorized sharing of sensitive client data 
  • Content involving drugs, pornography, weapons, or harmful conduct 

8.2 The Company reserves the right to: 

  • Monitor usage patterns 
  • Restrict or terminate access for violations 
9. Company Rights & Termination

9.1 The Company may suspend or terminate accounts for: 

  • Breach of these Terms 
  • Misuse of the Service or data 
  • Legal or regulatory concerns 

9.2 The Company may delete associated data upon termination, subject to applicable laws.

10. Payments, Subscriptions & Credits

10.1 Certain features require paid subscriptions or AI credits. 

10.2 Payments are generally non-refundable, unless otherwise stated. 

10.3 Pricing and plans may change at the Company’s discretion.

11. Intellectual Property

11.1 All platform technology, AI systems, and content are owned by the Company. 

11.2 Users retain ownership of their own uploaded data but grant the Company a limited license to process such data for providing the Service.

12. Limitation of Liability

12.1 The Service is provided “as is” without warranties. 

12.2 The Company is not liable for: 

  • Errors in AI-generated outputs 
  • Professional decisions made by Users 
  • Any damages arising from use of the Service 

12.3 Users are solely responsible for: 

  • Their professional services 
  • Compliance with laws and ethical standards 
  • Any harm caused to clients due to misuse 
13. Governing Law & Jurisdiction

13.1 These Terms are governed by the laws of India. 

13.2 All disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India. 

14. Amendments

14.1 The Company may modify these Terms at any time. 

14.2 Continued use of the Service constitutes acceptance of updated Terms. 

15. Contact Information

For questions regarding these Terms or the Service, contact us at: Beacon Minds Solutions Private Limited info[at]eunoia-app.com